Frequently Asked Questions (FAQ)

How can I get advice on choosing incense?

The product section and the "Find out how much incense you need" page provide an overview of every ODOR AURI incense. If you have any further questions, please feel free to email us at info@odorauri.com.





Do I need an account with ODOR AURI to place an order?

No, you can shop as a guest without creating an account. However, having an account does provide certain benefits.




How is the delivery carried out?

Delivery is carried out by DHL and HERMES to guarantee the best possible service.




What is the usual delivery time?

Your order will reach you within 48-72 hours of shipping. Please see our delivery page for more information.




How can I return or exchange an item?

To do so, please log in to your customer account or visit our Returns & Exchanges page.




How is my personal data managed?

ODOR AURI is committed to protecting its customers' privacy in a secure shopping environment. We will never share customer data unless we want to. For more information, please see our privacy policy .